Arena Finance Services (“Arena”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.
1. What Information We Collect
We may collect personal information from you in a variety of ways, including when you:
Complete a contact or enquiry form
Apply for finance or request a quote
Subscribe to our updates or marketing communications
Interact with our website or social media
The types of personal information we collect may include:
Full name
Contact details (email, phone number, address)
Employment and financial details (for finance applications)
Business or company information
Any other information you choose to provide
We may also collect non-identifying data about how you use our website, such as your IP address, browser type, and pages visited (via cookies or analytics tools).
2. How We Use Your Information
We use the information we collect to:
Respond to your enquiries
Assess your eligibility for finance
Provide you with financial products or services
Improve our website and services
Send marketing communications (where permitted)
Comply with legal and regulatory obligations
3. Disclosure of Your Information
We may share your personal information with:
Our lending partners, credit providers, or insurers
Trusted service providers (e.g., website host, CRM platforms)
Legal, accounting, or compliance professionals (where necessary)
Regulatory authorities, if required by law
We will never sell your personal information.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes secure servers, encrypted communications, and regular system reviews.
5. Cookies and Analytics
Our website may use cookies to enhance your experience and analyse traffic. You can modify your browser settings to reject cookies, although this may affect site functionality.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
7. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or out of date. To do so, please contact us using the details below.
8. Marketing and Opt-Out
We may use your information to send you promotional messages, offers, or updates about our services. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a complaint, please contact:
Arena Finance Services
Phone: 1300 057 888
Address: 20-26 Dunn Rd, Smeaton Grange NSW
We’ll aim to respond within a reasonable timeframe.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and include the date of the last update.